Epic Workspace Knowledge Base
In the fast-paced world of software development and operations, having readily accessible knowledge is paramount. Epic Workspace Knowledge Base aims to revolutionize how teams manage and leverage their collective intelligence. This comprehensive system is designed to be a central hub for rules, runbooks, and domain-specific knowledge, seamlessly integrating with projects, traces, alerts, and RCA (Root Cause Analysis) results. By attaching curated context and providing auto-matched guidance during incidents, this knowledge base significantly enriches your RCA process, making it more efficient and effective.
The Power of a Centralized Knowledge Base
A well-organized knowledge base is more than just a repository; it's a living library of operational wisdom. The Epic Workspace Knowledge Base is built to serve as that single source of truth for all things operational. Imagine a scenario where an alert fires, and immediately, relevant runbooks, known issues, and troubleshooting guides are presented to the on-call engineer. This isn't a futuristic dream; it's the core promise of this initiative. We're creating a centralized place for runbooks, known issues, and operational rules. This means no more hunting through scattered documents, Slack channels, or personal notes when an incident occurs. The system will allow you to link knowledge directly to projects, traces, alerts, and alert history. This explicit connection ensures that the right information is always at your fingertips, tied to the specific context where it's needed. Furthermore, the system is designed to intelligently auto-match knowledge during RCA with explainable reasons. This feature ensures transparency and trust in the suggestions provided, helping your team quickly understand why a particular piece of knowledge is relevant. To top it off, the Epic Workspace Knowledge Base supports both keyword and semantic search across all its content. This dual approach ensures that whether you know the exact terms or need to find information based on conceptual similarity, you'll be able to find what you need. Ultimately, this system will surface matched knowledge directly within the RCA detail and trace detail views, minimizing the time to resolution and reducing the cognitive load on your engineers. The spec for this ambitious project can be found at docs/specs/workspace-knowledge-base/README.md.
Goals: What We Aim to Achieve
The Epic Workspace Knowledge Base initiative is driven by a clear set of objectives designed to enhance operational efficiency and knowledge sharing. Our primary goal is to establish a central place for runbooks, known issues, and operational rules. This consolidation is crucial for breaking down information silos and ensuring that critical operational knowledge is accessible to everyone who needs it, when they need it. We aim to link knowledge to projects, traces, alerts, and alert history. This granular linking capability allows for precise context association, meaning that a runbook for a specific microservice can be directly tied to the alerts and traces generated by that service. This makes troubleshooting significantly faster and more accurate. A key feature we are developing is the ability to auto-match knowledge during RCA with explainable reasons. This goes beyond simple keyword matching; it involves understanding the context of an incident and intelligently suggesting relevant knowledge articles. The
